Motor Claims Process

This is an important notice for our valued brokers who place motor business with SHA.

All new claims should be sent to  The service level agreement for registering a claim is 8 working hours. In order for us to achieve this we need your assistance.

The subject line of your e-mail should include the following information:-
  • Type of claim
  • Name of the Insured
  • Policy Number

If  urgent they should also indicate this in the subject line.  (All claims cannot be urgent).

e.g. SHA Motor Glass Claim –  H Kruger  – Policy Number:  6701874567

  • Motor Glass claim
  • Motor Collision  & overturning
  • Motor Theft/Hijacking
  • Aggregate claim over Stop loss.
  • Third Party only
  • Passenger Liability
  • Liability
We need the following information at registration:

This information is important as it will be used to auto segment the claim to the most appropriate assessment channel.

  • Event Date
  • Policy Number
  • Clients name
  • Very Important:  Contact details of person claim to be discussed with.
  • Driver’s detail
    • Name
    • Identity number  (Santam will request the driver’s license and code  if we cannot confirm on e-Natis)
  • Vehicle detail and registration number
  • Is the vehicle driveable
  • If not driveable, was the vehicle towed
  • Name and contact details of the towing company
  • Location of the vehicle
  • Vin/engine number in case of Theft/Hijacking.
  • SAP details
  • Complete description of event.
  • TP detail
  • TP vehicle detail
Contact details for escalating claims

If your claim isn’t handled within the agreed time you’re welcome to escalate it.  The contact details are as follows:-

Team Handling Own Damage Claims
Position Name Telephone number E-mail address
Claims Handler Thomas Mathotha 011 489 2747
Back-up Claims Handler David du Preez 011 489 2753
Team Leader Vasanthie Pillay 011 489 2752
Admin Manager Lorraine Kewu 011 489 2775
If you need to escalate a claim due to non delivery in respect of the SLA please contact the following people:-
1st  Vasanthie Pillay
2nd Lorraine Kewu
3rd Waldi Els
Team Handling Third Party and Liability  Claims
Legal Representative Ashish Ramkissoon 011 489 2793
Manager Malusi Magagula 011 489 2781
Team handling Glass Claims
Claims Handler Lindsay Phillips 011 853 6697
Team Manager Lavern Naidoo 011 358 9408
If you need to escalate a claim due to non delivery in respect of the SLA please contact the following people:-
1st  Lavern Naidoo
2nd Ruben Sharbodien

Please do not hesitate to contact the writer below should you have any questions.

Hyla Kruger
Manager – Alternative Claims Services
Tel:  (011) 489 2949

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