2015-12-14

Complaints

SHA as an authorised financial services provider has adopted and implemented an Complaints Management Policy to ensure that we render financial services to our clients in a manner that is honest, fair, and with due skill, care and diligence.

Complaints are handled in terms of a strict protocol which ensures that each complaint is given due consideration by an appropriate staff member with resultant speedy and efficient resolution.

Please complete the form below or fill out a Complaint Form if you have a complaint that you would like to bring to our attention. We take all communication of this nature very seriously and will treat each with the necessary confidentiality.

If you’d rather write to us or phone us directly:
P O Box 55347, Northlands, 2116
Tel:  +27 (0)11 731 3600
Fax:  +27 (0)86 432 6030
complaints@sha.co.za