Consumer protection over the festive season – complaints and liabilities

It’s that time of year when many flock to the stores in the hope of securing the perfect gift, or the ultimate bargain. Unfortunately, not every purchase results in a satisfied customer, and a few people will be left feeling short changed and cheated by suppliers or even physically injured by products they’ve bought. By February[…]

Update to SHA Motor Claims Procedure

Market Notice to SHA Intermediaries A strategic decision was taken earlier this year to move SHA’s motor claims administration to Santam from 1 April 2016. Through feedback from – and representations by our intermediaries and clients, it has become clear that they prefer to deal directly on their claims issues. As a company we believe[…]

New Claims Process for Passenger Liability Claims

We are pleased to advise that with effect from from 1 April 2016, we have partnered with Santam’s Specialist Liability Unit in the administration of Passenger Liability claims covered under the Passenger Liability extension of the Motor policies. We believe that the Specialist Liability Unit is ideally positioned to take over this function and provide[…]

Small Business Guide to Professional Indemnity Insurance

Although silly mistakes may be made on a daily basis in most organisations, businesses that provide professional services to customers can face huge financial losses should small errors or inaccuracies be overlooked. Although business owners strive to employ only the best employees, no matter how experienced the individual, mistakes cannot be completely avoided. As the[…]